Returns Policy
If you are not satisfied with your Carson & Quinn purchase, you may return your purchase within 14 days for a full refund.
1. Your product must be in new, unused condition and in its original, unopened packaging to receive a refund. We do not reimburse shipping fees, however, we will provide a return label at no cost to you.
2. To return an item you will need the order number, last name, or zip code used for the original purchase.
3. Select your order, and then item(s) you wish to return and click "Create RMA". Follow the instructions on the page. Notice: only orders that are within the 14 day return window will be available.
4. Once your RMA has been submitted, we will send you a return shipping label via email.
5. Please allow up to 5 business days for your refund to process once the returned product is received by our warehouse.
Your RMA will be valid for 30 days from the date it is issued.
At this time, we do not accept exchanges.
If while processing your RMA it is determined that the item has been damaged and/or not in new, unused condition, you may not receive a refund. This excludes damage caused by the shipper, but not damage caused by lack of proper return packaging.